Southern Roots Brewing Co. - Killeen

Leslie Muniz a month ago

We had visited this place before and were absolutely delighted with the service, food, and drinks. We have always had a great experience, and the owner has always been incredibly kind and welcoming. Unfortunately, today’s experience was completely different. When we arrived, the young lady working at the register saw us sit down, but she never came over to greet us, offer us a menu, or acknowledge us in any way. We sat there for 10 minutes while she remained at the register without saying a word or coming to our table. At that point, we simply got up and left. We honestly couldn’t believe it. I’m sharing this because we genuinely like this place and have had wonderful experiences in the past. I hope this is taken as constructive feedback, because no customer should feel ignored when they walk into a business. A simple greeting, acknowledgment, or even a menu would have made a huge difference. We still have a lot of respect for the owner and the business, but today’s customer service was extremely disappointing and, unfortunately, not what we expected from a place we previously enjoyed so much.

Mike Cole 2 months ago

Nice little spot. Stopped in and had a couple of beers and or ciders each, along with wings and pizza. Wings were very good, but pizza was just okay. I can also be a pizza snob, so take that in to account lol.

Alysia Perkins 6 months ago

1st time visit, the place was clean ans the food was tasty but my wings weren't really fried hard, the skin was still soft but man they were seasoned to perfection. Ms. Beth was awesome and the other staff that came later were also friendly and checked on us, Eric and i think Ms. Tammy, sorry if I got the names wrong but I got pics!

Dru Johnson (Madam D.A. Johnson) 9 months ago

First time stopping in and the atmosphere was welcoming and clean but cold, temperature wise. The pizza was delicious although not cut all the way through. We enjoyed our pizzas but the wings were a little disappointing. The flavor was good but the disappointment came from how the wings were cooked. They almost tasted boiled and not quite fried. We sent them back to have them cooked crispier but yeaaa it didn't help. However, the flavors were spot on. Now the bigger complaint was about the fact that our waitress left for the day and well we didnt know it lol It was her first day and in training but management should have instructed her how to just say something to her guests BEFORE leaving at the end of her shift. All in all. Id recommend the Pizza

Bossy Boots in Texas a year ago

The beer I wanted had just been tapped so it couldn't be served. I was super bummed, and the one I went with just did not measure up. Pretzel was good. Both mustard and beer cheese were yummy. Wings were so spicy and super large. The pepperoni pizza was heavenly and that cheese pull was so rewarding. There was a mix up at ordering but they were super quick to take care of it and even gave us the delicious pizza at a discount which was great service. Good meal and the music was super enjoyable.